Refund Policy

1. Money-back guarantee

14-day money-back guarantee: if you ask within 14 days of your first payment for a paid plan, we refund that payment in full. Renewal payments, seat add-ons after the first payment and plan upgrades are not refundable except where the law requires.

The same 14 days apply to monthly and yearly plans: if your first payment was for a year, you can get the whole year back within 14 days of paying.

2. How to ask for a refund

Email hello@keyleads.app from the address on your account with the workspace name and the words "refund request". You do not have to give a reason. We refund to the original payment method within 5 to 10 business days of confirming; your bank may take a few more days to show it. When we refund a first payment, we cancel the subscription and the workspace moves to the Free plan.

Please ask us before opening a dispute with your card issuer; it is usually faster.

3. Cancelling

You can cancel at any time in Settings → Plan & billing → Manage billing. Your plan stays active until the end of the period you have paid for and you will not be charged again. We do not give partial refunds for the unused part of a period, except under the guarantee above or where the law requires.

4. Free trial

The 7-day Pro trial needs no card and costs nothing. When it ends the workspace moves to the Free plan unless you choose a paid plan; nothing is charged automatically.

5. Your statutory rights

Keyleads is sold for business use. If you are nevertheless a consumer in the EU or UK, mandatory consumer law may give you additional rights, such as a right to withdraw from a contract. Where it does, those rights apply in addition to this policy and nothing here limits them.